Business Analyst, DIAL

Position Overview

The Digital Impact Alliance (DIAL) is an independent global alliance funded through a collaboration with the Bill & Melinda Gates Foundation (BMGF), the UK’s Foreign, Commonwealth & Development Office (FCDO), and the Swedish International Development Cooperation Agency (Sida), and hosted within the United Nations Foundation in Washington, D.C. DIAL was established in 2015 as a “think, do, replicate” tank. We combine practical research with evidence-based advocacy to advance digital inclusion to achieve the Sustainable Development Goals (SDGs). DIAL identifies barriers to the routine use of digital solutions and data by development actors (countries, NGOs, multilateral institutions); tests ways to remove them; and package solutions for these actors to use in service delivery efforts.

Software platforms have yet to reach ubiquitous scale in the sector, and commercial software providers have not appreciably adjusted their product design to meet the Sustainable Development Goals (SDGs). Digital investments in global development are most often siloed by programmatic sector and working within constricted timelines, resulting in fragmentation and duplication of effort, de-prioritization of reuse, increased overall cost, and a limited the number of Information Communications Technology (ICT) applications that have built sufficient momentum to develop into broadly reusable software platforms. These ICT investments don’t address the end-to-end needs of government programs and digital services, leaving governments to determine how to integrate multiple, often fragmented technologies. A fragmented environment slows down and hinders a country’s progress towards digital transformation.

The Integrated Delivery (ID) team focuses on testing and delivering products, services and guidance to country governments to accelerate the achievement of the SDGs through digital transformation. We aim to create platforms and guidance that enables low income countries in generating, adapting, and using appropriate digital and data global goods. DIAL invests in and develops the Catalog of Digital Solutions (www. https://registry.dial.community) to support the discovery and evaluation of digital technologies used to achieve the SDGs. Therefore, DIAL is seeking a Business Analyst to interview partners, develop requirements and features, and manage roadmaps and workplans that can then be directly implemented by engineering or other ID teams at DIAL.

This is a full-time with benefits position with a term of employment from 1 Jan 2021 to 30 Sep 2021.

Essential Functions

• Facilitate customer workshops and interviews to collect, analyze, validate, and document business requirements, processes, business rules and workflows.
• Manage the translation of business and customer requirements into functional specifications.
• Gather and provide input on the prioritization of features for development.
• Create and maintain user profiles and user journeys for prioritized scenarios in using the Catalog.
• Conduct user acceptance testing and reviews of released features.
• Continually update project progress and inform stakeholders.
• Establish responsible deadlines and group work plans, manages assigned tasks within the overall project schedule.
• Work to pro-actively mitigate project risks and issues.
• Adhere and promote the use of project management standards and appropriate tools and templates as defined by standard project delivery methodologies.
• Perform other duties as required.

Selection Criteria

• Advanced university degree (Master’s degree or equivalent) in business, information technology, computer science or in a field related to the post description. A first level university degree with a combination of relevant academic qualifications and experience in information and communications technology may be accepted in lieu of advanced university degree.
• Theoretical background and knowledge of IT business analysis and project management.
• Strong conceptual and analytical skills demonstrated problem solving abilities and experience in requirement gathering in a multi-stakeholder setting required.
• Ability to engage in multiple projects and develop approaches to resolve a wide range of issues.
• Individual should be detail-oriented, creative, inquisitive, committed and self-motivated.
• Excellent communication skills (spoken and written), including ability to convey complex technical concepts both orally and in writing in a clear, concise manner.
• Ability to organize, plan and implement work assignments, manage competing demands and work under pressure of frequent and tight deadlines.
• Works collaboratively with colleagues to achieve organizational goals.
• Good interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
• This is a remote temporary position until September 30, 2021
• Ability to work under pressure and handle stress.
• Ability to meet regular attendance/tardiness policy.

Benefits & Compensation 

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

• a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
• dental insurance
• vision insurance
• flexible spending accounts
• 403b retirement savings plan with a generous matching contribution
• group term and supplemental life insurance
• short-term disability
• long-term disability
• health club discounts
• commuter subsidy
• back-up care
• employee assistance program

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.

The United Nations Foundation is proud to be an equal opportunity and affirmative-action employer. The United Nations Foundation provides equal employment opportunity to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.